Terms of Service

Last updated: [DATE]

These Terms govern your use of luveni.eu and any purchase you make from Luveni AB. By using the site or placing an order, you agree to these Terms.

Who we are

Luveni AB, Org.nr [XXXXXX-XXXX], [registered address], Stockholm, Sweden. Email: hello@luveni.eu.

Using our site

You must be at least 18 years old to order. You agree not to misuse the site or its content. All content, branding and imagery on luveni.eu belongs to Luveni or its licensors and may not be copied without permission.

About our product

Luveni is a wellness and beauty product, not a medical device, and is not intended to diagnose, treat, cure or prevent any condition. It is designed to support the look and feel of fuller, thicker hair as part of a calm daily routine. Results vary from person to person and depend on consistent use. Nothing on this site is medical advice — if you have a health concern, please speak to a qualified professional.

Prices & orders

Prices are shown including VAT where applicable and may be displayed in your local currency. We make every effort to show accurate prices and descriptions, but if a clear error occurs we may cancel an affected order and refund you in full. An order is accepted when we send you a confirmation.

Payment

We accept the payment methods shown at checkout, which may include card payments and Klarna. Payments are processed securely by our payment providers.

Delivery, returns & guarantee

Delivery is covered in our Shipping Policy. Your statutory right of withdrawal and how to return an item are explained in our Refund & Returns Policy. Our voluntary 90-day promise is described on the 90-Day Money-Back Guarantee page.

Liability

Nothing in these Terms limits your statutory rights as a consumer, or our liability where it cannot be limited by law. To the extent permitted by law, we are not liable for indirect or unforeseeable losses.

Governing law & disputes

These Terms are governed by Swedish law. If we can’t resolve a complaint directly, you may refer it to the Swedish National Board for Consumer Disputes (ARN, arn.se) or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Changes

We may update these Terms from time to time; the current version is always on this page.